Users and organizations
Accounts in Weaviate Cloud (WCD) are based on organizations. There is an organization for each user account. Users can belong to more than one organization, and each user has a role that controls what they can see and change.
User accounts
User accounts are identified by email addresses. Each user account has its own default organization.
- To create a user account, follow these steps.
- To delete a user account, follow these steps.
Organizations
Organizations group user accounts together. An organization owns its clusters and billing, and each member's access is determined by their role:
- Cluster management
- User management
- Organization management
- Billing configuration
Be cautious when granting elevated roles (Owner, Admin) in production — those users can modify the organization, its clusters, and its billing.
Manage organizations
Create a new organization
Weaviate Cloud automatically switches the console view to the new organization.
Switch organizations
To switch between organizations, select an organization name in the organization dropdown menu in the upper left corner of the Weaviate Cloud console.
Organization settings
The Organization settings page is where Owners and Admins can rename the organization, leave it, or delete it. The walkthrough below covers all three:
You cannot delete an organization that still has clusters. Delete all clusters first.
Manage organization members
User roles
Each member of an organization has one role that controls console access and management permissions:
| Role | Features & resources | User management | Billing | Add Owners | Delete organization |
|---|---|---|---|---|---|
| Owner | Full access | Yes | Yes | Yes | Yes |
| Admin | Full access | Yes | Yes | No | No |
| Editor | Full access | No | No | No | No |
| Viewer | Read-only | No | No | No | No |
Only Owners and Admins can add or remove users and change their roles.
Add a user
A Weaviate Cloud user can be a member of more than one organization. Even if a user doesn't have an account in Weaviate Cloud, you can add that user to your organization, and they can create the account afterward.
To add a user, follow these steps:
Remove a user
To remove a user, follow these steps:
- Open the Organization settings page.
- Find the user's email address in the
Users and Rolessection. - Click the trashcan icon to delete the user.
- Enter the email of the user and click
Confirm and remove.
Clusters created by the removed user remain available to the organization.
Billing
Billing is configured at the organization level by Owners and Admins.
Once a billing account is configured, Owners, Admins, and Editors can create new clusters or modify existing ones. Viewers have read-only access.
The account gets an invoice for each cluster. Clusters are billed on the 1st day of each month.
Support
If you use Weaviate Cloud (Database cluster(s) or Weaviate product in the cloud) or have a self-hosted support package, open a ticket in the Support Portal or email Weaviate support directly. To add a support plan, contact Weaviate sales.
Use the Support Portal for direct help from the Weaviate team: open and track tickets, and we'll respond in line with your support plan. The Community Forum is open to everyone, and a great place to ask questions, get help with your cluster, and connect with other developers. For all the ways to get help, see the Support overview.