Multi-factor authentication

Multi-factor authentication (MFA) increases the security of browser logins. MFA is not enabled by default.

Enable multi-factor authentication

To enable MFA, follow these steps:

1. Open the Weaviate Cloud console.

2. Click on the user menu in the top-right corner of the console.

3. Select Account Settings.

The user menu in the top-right corner holds Account Settings.

4. In the Multi-Factor Authentication section, click Enable MFA.

5. Open your authenticator application and scan the QR code.
6. Enter the one-time code from your application.

The Account page shows the Enable MFA button and the current MFA status.

After you configure MFA, Weaviate Cloud prompts you to supply the one-time authentication code each time you log in.

Disable MFA

To disable MFA, contact support.

MFA and applications

If you use a JavaScript/TypeScript client to connect a browser hosted application to Weaviate, do not enable MFA for that client's account.

There is no way to pass the one-time authentication code to the application, so the application cannot connect to Weaviate Cloud.

Use API keys to connect browser based client applications to Weaviate Cloud.

Support

If you use Weaviate Cloud (Database cluster(s) or Weaviate product in the cloud) or have a self-hosted support package, open a ticket in the Support Portal or email Weaviate support directly. To add a support plan, contact Weaviate sales.

Use the Support Portal for direct help from the Weaviate team: open and track tickets, and we'll respond in line with your support plan. The Community Forum is open to everyone, and a great place to ask questions, get help with your cluster, and connect with other developers. For all the ways to get help, see the Support overview.

Weaviate Support Portal

Direct help from the Weaviate team for Weaviate Cloud. Open and track tickets in the Support Portal.

Weaviate Community Forum

Ask questions, share ideas, and connect with other developers on our Community forum.