Billing

Sandbox clusters are free. You do not need a billing account to create a Sandbox cluster.

Shared Cloud clusters are charged for resource usage. The monthly charge is determined by your usage and your support plan. You have to have a billing account to create a Shared Cloud cluster.

To estimate costs for different usage plans, see the pricing page.

note

If you have signed up for Weaviate Cloud through an external cloud provider like AWS or GCP, the billing will be managed through that cloud provider's marketplace.

Create an account

Weaviate Cloud (WCD) uses Stripe for billing. To create a Stripe account, follow these steps:

1. Open the Weaviate Cloud console.

2. Open the organization dropdown menu (1).

3. Click on Organization settings ( 2).

Edit an organization in Weaviate Cloud.

4. Under the Billing section, click on the Add payment method button (3).

5. Fill in the needed personal information.
6. Create your Stripe account.

Add payment method to Weaviate Cloud.

Usage charges

For details on usage charges, see the pricing page.

Support & feedback levels

Weaviate offers multiple support plans at multiple levels with specific support options. Refer to the page for further details.

High availability

All paid plans include highly available (HA) clusters by default.

Billing cycles

Charges are calculated and invoiced for active clusters on the 1st day of each month.

Support & feedback

For help with Shared Cloud and Dedicated Cloud, contact Weaviate support directly to open a support ticket. To add a support plan, contact Weaviate sales.

If you have any questions or feedback, let us know in the user forum.

Technical questions

If you have questions feel free to post on our Community forum.

Documentation feedback

Leave feedback by opening a GitHub issue.