Support plans
Weaviate Cloud (WCD) offers multiple levels of support integrated into each pricing plan. Choose the plan that best meets your needs.
Available plans
Sandboxes are not eligible for paid support. Paid support is available for Shared Cloud and Dedicated Cloud clusters with Flex, Plus, and Premium plans.
All paid plans include highly available (HA) clusters by default. Weaviate provides comprehensive service level agreements (SLA) that define availability guarantees, backup policies, and service credits.
Availability guarantees
| Plan | Availability per Quarter | Deployment options |
|---|---|---|
| Flex | 99.5% | Shared Cloud |
| Plus | 99.9% | Shared Cloud or Dedicated Cloud |
| Premium | 99.95% | Dedicated Cloud |
Exclusions from availability calculations include planned maintenance windows (announced at least one week in advance), customer-requested maintenance, and downtime resulting from third-party interruptions or factors beyond Weaviate's control.
Sandbox
Free sandbox clusters for experimentation and prototyping.
Features:
- Full core database toolkit (hybrid search, dynamic index, compression, multi-tenancy)
- Baseline security with RBAC
- Community support only
Support channels:
Sandboxes are not eligible for paid support.
Flex
The most versatile pay-as-you-go plan for prototypes, pilots, and small production use cases.
Features:
- Shared Cloud deployment
- All core database features
- Built-in RBAC
- AI services (Embeddings and Agents)
- Automated upgrades
- Various compression techniques
- Daily full backup, stored in the same region for 7 days
- 99.5% availability per quarter
Support:
- Email-based support during business hours
- Public status page monitoring
- Response times based on severity
Plus
Everything in Flex, plus annual commitment options, enhanced security, and stronger SLAs for mission-critical workloads.
Features:
- Choice of Shared or Dedicated Cloud deployment
- All Flex features
- Annual commitment options for predictable billing
- Enhanced security features
- Metrics endpoint for external monitoring
- Daily full backup, stored in the same region for 30 days
- 99.9% availability per quarter
Support:
- Enterprise support available 24/7
- Email-based support with priority response
- Enhanced incident response times
Premium
For teams with the highest requirements around security, compliance, and performance.
Features:
- Dedicated Cloud infrastructure only
- All Plus features
- Premium security: RBAC, SSO/SAML, PrivateLink (AWS), Bring Your Own Key, bring-your-own IdP
- HIPAA compliant (AWS, with Azure and GCP in development)
- Any region on AWS, GCP, or Azure
- Daily full backup, stored in the same region for 45 days
- 99.95% availability per quarter
Support:
- White-glove support available 24/7
- Email-based and telephone hotline
- Technical Account Team
- Access to training and experts
- Priority incident response times
Pricing
Weaviate Cloud uses transparent, metric-based pricing based on three dimensions:
- Vector dimensions: Number of objects × vector dimensionality × replication factor (varies by index type and compression)
- Storage: Total disk space for indexes, metadata, and database state
- Backups: Volume of snapshots and retention period
Pricing varies by cloud provider, region, and deployment type. All paid plans include highly available clusters as standard.
Payment options
- Flex: Pay-as-you-go, monthly billing
- Plus: Annual contracts with predictable spend
- Premium: Annual contracts with predictable spend
To estimate costs for your specific use case, visit the pricing page.
Support & feedback
For help with Shared Cloud and Dedicated Cloud, contact Weaviate support directly to open a support ticket. To add a support plan, contact Weaviate sales.
If you have any questions or feedback, let us know in the user forum.