---
title: "Users and organizations"
description: "Organization-based account structure and organization user management in Weaviate Cloud."
url: https://docs.weaviate.io/cloud/platform/users-and-organizations
---

# Users and organizations

Accounts in [Weaviate Cloud (WCD)](https://docs.weaviate.io/go/console?utm_content=cloud) are based on organizations. There is an organization for each user account. Users can belong to more than one organization, and each user has a role that controls what they can see and change.

## User accounts

User accounts are identified by email addresses. Each user account has its own default [organization](https://docs.weaviate.io/cloud/platform/users-and-organizations#organizations).

- To create a user account, follow [these steps](https://docs.weaviate.io/cloud/platform/create-account).
- To delete a user account, follow [these steps](https://docs.weaviate.io/cloud/platform/create-account#delete-user-account).

## Organizations

Organizations group user accounts together. An organization owns its clusters and billing, and each member's access is determined by their [role](https://docs.weaviate.io/cloud/platform/users-and-organizations#user-roles):

- Cluster management
- User management
- Organization management
- Billing configuration

Be cautious when granting elevated roles (`Owner`, `Admin`) in production. Those users can modify the organization, its clusters, and its billing.

## Manage organizations

### Create a new organization

[Embedded content](https://app.guideflow.com/embed/zklx9q4iok)



Weaviate Cloud automatically switches the console view to the new organization.

### Switch organizations

To switch between organizations, select an organization name in the organization dropdown menu in the upper left corner of the Weaviate Cloud console.

### Organization settings

**Organization settings** is where *Owners* and *Admins* can rename the organization, leave it, or delete it. You reach it from the [Overview page](https://docs.weaviate.io/cloud/console-overview), where it is shown inline. The walkthrough below covers all three:

[Embedded content](https://app.guideflow.com/embed/3r3e7mwsnk)



> [!WARNING]
>
> You cannot delete an organization that still has clusters. Delete all clusters first.

*Owners* also see the `SSO Configuration` tab here, where they set up [single sign-on](https://docs.weaviate.io/cloud/platform/single-sign-on). They turn on [MFA enforcement](https://docs.weaviate.io/cloud/platform/multi-factor-auth#mfa-enforcement) on the `Users and Members` tab.

## Manage organization members

### User roles

Each member of an organization has one role that controls console access and management permissions:

| Role | Features & resources | User management | Billing | Add Owners | Delete organization |
| - | - | - | - | - | - |
| **Owner** | Full access | Yes | Yes | Yes | Yes |
| **Admin** | Full access | Yes | Yes | No | No |
| **Editor** | Full access | No | No | No | No |
| **Viewer** | Read-only | No | No | No | No |

Only *Owners* and *Admins* can add or remove users and change their roles.

Only *Owners* can see and change [single sign-on](https://docs.weaviate.io/cloud/platform/single-sign-on) and [MFA enforcement](https://docs.weaviate.io/cloud/platform/multi-factor-auth#mfa-enforcement).

### Add a user

A Weaviate Cloud user can be a member of more than one organization. Even if a user doesn't have an account in Weaviate Cloud, you can add that user to your organization, and they can create the account afterward.

To add a user, follow these steps:

[Embedded content](https://app.guideflow.com/embed/6kw5gowuzk)



In an organization that uses SSO, you can invite only email addresses on the SSO domains. See [Invite members](https://docs.weaviate.io/cloud/platform/single-sign-on#invite-members).

### Remove a user

To remove a user, follow these steps:

1. Open the [Organization settings](https://docs.weaviate.io/cloud/platform/users-and-organizations#organization-settings) page.
2. Find the user's email address in the `Users and Members` tab.
3. Click the trashcan icon to delete the user.
4. Enter the email of the user and click `Confirm and remove`.

Clusters created by the removed user remain available to the organization.

## Billing

[Billing](https://docs.weaviate.io/cloud/platform/billing) is configured at the organization level by *Owners* and *Admins*.

Once a billing account is configured, *Owners*, *Admins*, and *Editors* can create new clusters or modify existing ones. *Viewers* have read-only access.

The account gets an invoice for each cluster. Clusters are billed on the 1st day of each month.

## Support

If you use **Weaviate Cloud** (Database cluster(s) or Weaviate product in the cloud) or have a self-hosted support package, open a ticket in the [Support Portal](https://support.weaviate.io) or email [Weaviate support](mailto:support@weaviate.io) directly. To add a [support plan](https://weaviate.io/support-plans), contact [Weaviate sales](https://weaviate.io/pricing#contact-sales).

Use the **Support Portal** for direct help from the Weaviate team: open and track tickets, and we'll respond in line with your support plan. The **Community Forum** is open to everyone, and a great place to ask questions, get help with your cluster, and connect with other developers. For all the ways to get help, see the [Support overview](https://docs.weaviate.io/support).

[Weaviate Support Portal](https://support.weaviate.io): Direct help from the Weaviate team for Weaviate Cloud. Open and track tickets in the Support Portal.

[Weaviate Community Forum](https://forum.weaviate.io/c/support): Ask questions, share ideas, and connect with other developers on our Community forum.