---
title: "Billing"
description: "Billing information for Weaviate Cloud services, including free clusters and paid Shared Cloud plans."
url: https://docs.weaviate.io/cloud/platform/billing
---

# Billing

Free clusters are free forever. You do not need a billing account to create a free cluster.

Shared Cloud clusters are charged for resource usage. The monthly charge is determined by your usage and your [support plan](https://weaviate.io/support-plans). You have to have a billing account to create a Shared Cloud cluster.

To estimate costs for different usage plans, see the [pricing page](https://weaviate.io/pricing).

> [!NOTE]
>
> If you have signed up for Weaviate Cloud through an external cloud provider like [AWS](https://aws.amazon.com/marketplace/pp/prodview-ng2dfhb4yjoic) or [GCP](https://console.cloud.google.com/marketplace/product/weaviate-gcp-mktplace/weaviate?inv=1\&invt=AbwjlA), the billing will be managed through that cloud provider's marketplace.

## Create an account

Weaviate Cloud (WCD) uses [Stripe](https://stripe.com/) for billing. To create a Stripe account, follow these steps:

1. Open the [Weaviate Cloud console](https://docs.weaviate.io/go/console?utm_content=others). You land on the `Overview` page.

2. Use the `ORGANIZATION` selector in the top bar to pick the organization you want to edit.

3. Expand the `Organization Settings` section on the `Overview` page.

![The Organization Settings section on the Weaviate Cloud Overview page, showing users and roles and the organization actions](https://docs.weaviate.io/assets/images/weaviate-cloud-organization-settings-b7f18a26a7fe6cd1002ca60c4a578f8a.png)

`Organization Settings` on the Weaviate Cloud `Overview` page.



4. Under the `Billing` section, click on the `Add payment method` button (3).

5. Fill in the needed personal information.

6. Create your Stripe account.

![Add payment method to Weaviate Cloud](https://docs.weaviate.io/assets/images/weaviate-cloud-billing-section-556473f7050a0aa5eff0c9c963b299e8.png)

Add payment method to Weaviate Cloud.



## Usage charges

For details on usage charges, see the [pricing page](https://weaviate.io/pricing).

## Support levels

Weaviate offers [multiple support plans at multiple levels](https://weaviate.io/support-plans) with specific support options. Refer to the page for further details.

## High availability

All paid plans include highly available (HA) clusters by default.

## Billing cycles

Charges are calculated and invoiced for active clusters on the 1st day of each month.

## Stop billing & service

To stop billing for your Weaviate Cloud account, delete all active cluster(s). Billing continues for each active cluster until deletion. Each cluster generates a final invoice with your latest usage charges upon deletion.

Once all cluster(s) are deleted and invoices are settled, your subscription will end.

## Support

If you use **Weaviate Cloud** (Database cluster(s) or Weaviate product in the cloud) or have a self-hosted support package, open a ticket in the [Support Portal](https://support.weaviate.io) or email [Weaviate support](mailto:support@weaviate.io) directly. To add a [support plan](https://weaviate.io/support-plans), contact [Weaviate sales](https://weaviate.io/pricing#contact-sales).

Use the **Support Portal** for direct help from the Weaviate team: open and track tickets, and we'll respond in line with your support plan. The **Community Forum** is open to everyone, and a great place to ask questions, get help with your cluster, and connect with other developers. For all the ways to get help, see the [Support overview](https://docs.weaviate.io/support).

[Weaviate Support Portal](https://support.weaviate.io): Direct help from the Weaviate team for Weaviate Cloud. Open and track tickets in the Support Portal.

[Weaviate Community Forum](https://forum.weaviate.io/c/support): Ask questions, share ideas, and connect with other developers on our Community forum.