--- title: "FAQs" description: "Frequently asked questions and answers about Weaviate Cloud (WCD) features, pricing, and troubleshooting." url: https://docs.weaviate.io/cloud/faq --- # FAQs Frequently asked questions (FAQs) about [Weaviate Cloud (WCD)](https://docs.weaviate.io/go/console?utm_content=cloud). ## Features #### Q: How is Weaviate Cloud different from other deployment options? **Answer** Using Weaviate Cloud gives you access to a free cluster that is free forever and ideal for testing and small projects. You also get access to advanced features like [Weaviate Embeddings](https://docs.weaviate.io/cloud/embeddings) and the [Query Agent](https://docs.weaviate.io/query-agent), which are not available in self-hosted deployment methods. For the current free tier limits, see the [pricing page](https://weaviate.io/pricing). #### Q: What types of data can you import and query through Weaviate Cloud? **Answer** Using Weaviate Cloud gives you access the option of importing [CVS/Excel](https://docs.weaviate.io/cloud/tools/collections-tool) and [PDF](https://docs.weaviate.io/cloud/tools/collections-tool) directly from the WCD console. You can also [connect to your WCD instance programmatically](https://docs.weaviate.io/cloud/manage-clusters/connect) and [import any kind of data](https://docs.weaviate.io/weaviate/tutorials/import) as well. #### Q: What happened to the Personalization Agent and Transformation Agent? **Answer** Weaviate Agents now focus exclusively on the [Query Agent](https://docs.weaviate.io/query-agent). The **Personalization Agent** and **Transformation Agent** have been deprecated and are no longer available. - For agentic search and retrieval over your data, use the [Query Agent](https://docs.weaviate.io/query-agent). - For personalization use cases previously served by the **Personalization Agent**, **[Engram](https://docs.weaviate.io/engram)** is a good alternative. Engram is Weaviate's memory server for LLM and agent applications: it stores user interactions and preferences as persistent, semantically searchable memories that you can use to power personalized, context-aware experiences. ## Account management #### Q: Can I reset or change my account password? **Answer** Yes. Go to the [Weaviate Cloud login page](https://docs.weaviate.io/go/console?utm_content=cloud) and click the "Log in" button. Then, click **"Forgot Password"** and enter your email. You’ll receive a reset email at that address. Accounts that sign in with [single sign-on (SSO)](https://docs.weaviate.io/cloud/platform/single-sign-on#how-members-sign-in) have no Weaviate Cloud password. #### Q: Where is my verification email? **Answer** If you don’t see the verification email in your inbox, check your spam folder. Still nothing? You can trigger another email by [resetting your password](https://docs.weaviate.io/cloud/faq#reset-password). ## Instance management #### Q: Are Weaviate Cloud clusters backed up? **Answer** Yes. Weaviate Cloud performs daily automated backups. It also backs up your data before applying a version update to your cluster. #### Q: Are Weaviate Cloud clusters updated to newer versions? **Answer** Yes. Weaviate Cloud automatically updates existing clusters as new Weaviate versions become available, so you do not need to trigger updates manually. A complete backup is created before each update. For details on the update process, see [Cluster versions](https://docs.weaviate.io/cloud/platform/version). #### Q: Are cluster resources scaled automatically? **Answer** Weaviate Cloud runs on automatically scaling infrastructure that adapts the underlying capacity to your workload as it grows, keeping your cluster performant and available without manual intervention. Your cluster is also continuously monitored, and Weaviate Cloud flags when a resize is recommended. [Contact Weaviate Cloud Support](https://docs.weaviate.io/support) if you anticipate significant growth. #### Q: Can I request more cluster resources? **Answer** Possibly. [Contact support](https://docs.weaviate.io/support) to discuss custom provisioning or increased resource needs for your cluster. #### Q: How many clusters can I have at once? **Answer** Each user can have one (1) free cluster, and by default each organization can have up to **six (6)** Shared Cloud clusters. If you need more, [contact support](https://docs.weaviate.io/support). #### Q: Can I create a cluster from the command line? **Answer** Yes. The [wcloud CLI](https://docs.weaviate.io/cloud/manage-clusters/cli) creates a free cluster from a terminal or an AI coding agent. #### Q: Can I use GraphQL with Weaviate Cloud? **Answer** New Weaviate Cloud clusters are created with GraphQL disabled (the `DISABLE_GRAPHQL` environment variable is set to `true`). The GraphQL API is deprecated, and Weaviate Cloud switches it off on existing clusters on **May 1, 2027**. Clusters that have not used GraphQL in the last 30 days have it switched off from December 1, 2026. See [Migrating from the GraphQL API](https://docs.weaviate.io/weaviate/api/graphql/migration). To query your data, use one of these alternatives: - A [client library](https://docs.weaviate.io/weaviate/client-libraries) for your programming language. - The [REST Search endpoints](https://docs.weaviate.io/weaviate/api/rest). The Query tool was removed from the Weaviate Cloud console on **September 14, 2026**. Use the [Explorer tool](https://docs.weaviate.io/cloud/tools/explorer-tool) to work with your data in the console instead. ## Infrastructure #### Q: What infrastructure does Weaviate Cloud run on? **Answer** Weaviate Cloud runs on **AWS** and **Google Cloud Platform (GCP)**. Free clusters run on AWS. You can pick the AWS region under **Show advanced configuration** on the create-cluster form. Shared Cloud clusters can choose which provider to use. Choose the provider and the region under **Show advanced configuration**. ## Weaviate Cloud Console #### Q: Does the Weaviate Cloud Console collect data from users? **Answer** The console does **not** collect data from your Weaviate instance. It does collect **operational metrics** to help manage and maintain the infrastructure. #### Q: What are Serverless and Enterprise clusters in Weaviate Cloud? **Answer** Weaviate updated its Cloud offering on October 27th, 2025. Before that, **Shared Cloud** clusters were called **Serverless** clusters and **Dedicated Cloud** clusters were called **Enterprise** clusters. ## Support If you use **Weaviate Cloud** (Database cluster(s) or Weaviate product in the cloud) or have a self-hosted support package, open a ticket in the [Support Portal](https://support.weaviate.io) or email [Weaviate support](mailto:support@weaviate.io) directly. To add a [support plan](https://weaviate.io/support-plans), contact [Weaviate sales](https://weaviate.io/pricing#contact-sales). Use the **Support Portal** for direct help from the Weaviate team: open and track tickets, and we'll respond in line with your support plan. The **Community Forum** is open to everyone, and a great place to ask questions, get help with your cluster, and connect with other developers. For all the ways to get help, see the [Support overview](https://docs.weaviate.io/support). [Weaviate Support Portal](https://support.weaviate.io): Direct help from the Weaviate team for Weaviate Cloud. Open and track tickets in the Support Portal. [Weaviate Community Forum](https://forum.weaviate.io/c/support): Ask questions, share ideas, and connect with other developers on our Community forum.