FAQs
Frequently asked questions (FAQs) about Weaviate Cloud (WCD).
Features
Q: How is Weaviate Cloud different from other deployment options?
Answer
Using Weaviate Cloud gives you access to a 14-day free sandbox for testing. You also get access to advanced features like Weaviate Embeddings and Weaviate Agents, which are not available in all deployment methods.
Account management
Q: Can I reset or change my account password?
Answer
Yes. Go to the Weaviate Cloud login page and click the "Log in" button. Then, click "Forgot Password" and enter your email. You’ll receive a reset email at that address.
Q: Where is my verification email?
Answer
If you don’t see the verification email in your inbox, check your spam folder. Still nothing? You can trigger another email by resetting your password.
Instance management
Q: Are Weaviate Cloud clusters backed up?
Answer
Yes. Weaviate Cloud performs daily automated backups. It also backs up your data before applying a version update to your cluster.
Q: Can Weaviate Cloud clusters be updated to newer versions?
Answer
Yes. In the Cloud Console, go to your cluster and click "Details." If a newer version is available, you’ll see an "Update!" button. Only update during a safe maintenance window.
Q: Are cluster resources scaled automatically?
Answer
Not currently. Weaviate Cloud monitors your cluster and flags when resizing may be required, but automatic scaling is not enabled by default.
Q: Can I request more cluster resources?
Answer
Possibly. Contact support@weaviate.io to discuss custom provisioning or increased resource needs for your cluster.
Q: How many clusters can I have at once?
Answer
By default, each organization can have up to six (6) serverless clusters and two (2) sandbox clusters. If you need more, contact support.
Infrastructure
Q: What infrastructure does Weaviate Cloud run on?
Answer
Weaviate Cloud currently runs on Google Cloud Platform (GCP). Support for AWS and Azure is on the roadmap.
Weaviate Cloud Console
Q: Does the Weaviate Cloud Console collect data from users?
Answer
The console does not collect data from your Weaviate instance. It does collect operational metrics to help manage and maintain the infrastructure.
Q: Can the Weaviate Cloud Console connect to non-Weaviate Cloud instances?
Answer
Yes. The GraphQL query tool in the Weaviate Cloud Console can connect to external Weaviate instances as long as they are publicly accessible.
Support
For help with Serverless Cloud, Enterprise Cloud, and Bring Your Own Cloud accounts, contact Weaviate support directly to open a support ticket. To add a support plan, contact Weaviate sales.
If you have any questions or feedback, let us know in the user forum.