FAQs
Frequently asked questions (FAQs) about Weaviate Cloud (WCD).
Features
Q: How is Weaviate Cloud different from other deployment options?
Answer
Using Weaviate Cloud gives you access to a free cluster that is free forever and ideal for testing and small projects. You also get access to advanced features like Weaviate Embeddings and the Query Agent, which are not available in self-hosted deployment methods. For the current free tier limits, see the pricing page.
Q: What types of data can you import and query through Weaviate Cloud?
Answer
Using Weaviate Cloud gives you access the option of importing CVS/Excel and PDF directly from the WCD console. You can also connect to your WCD instance programmatically and import any kind of data as well.
Q: What happened to the Personalization Agent and Transformation Agent?
Answer
Weaviate Agents now focus exclusively on the Query Agent. The Personalization Agent and Transformation Agent have been deprecated and are no longer available.
- For agentic search and retrieval over your data, use the Query Agent.
- For personalization use cases previously served by the Personalization Agent, Engram is a good alternative. Engram is Weaviate's memory server for LLM and agent applications: it stores user interactions and preferences as persistent, semantically searchable memories that you can use to power personalized, context-aware experiences.
Account management
Q: Can I reset or change my account password?
Answer
Yes. Go to the Weaviate Cloud login page and click the "Log in" button. Then, click "Forgot Password" and enter your email. You’ll receive a reset email at that address.
Q: Where is my verification email?
Answer
If you don’t see the verification email in your inbox, check your spam folder. Still nothing? You can trigger another email by resetting your password.
Instance management
Q: Are Weaviate Cloud clusters backed up?
Answer
Yes. Weaviate Cloud performs daily automated backups. It also backs up your data before applying a version update to your cluster.
Q: Are Weaviate Cloud clusters updated to newer versions?
Answer
Yes. Weaviate Cloud automatically updates existing clusters as new Weaviate versions become available, so you do not need to trigger updates manually. A complete backup is created before each update. For details on the update process, see Cluster versions.
Q: Are cluster resources scaled automatically?
Answer
Weaviate Cloud runs on automatically scaling infrastructure that adapts the underlying capacity to your workload as it grows, keeping your cluster performant and available without manual intervention. Your cluster is also continuously monitored, and Weaviate Cloud flags when a resize is recommended. Contact Weaviate Cloud Support if you anticipate significant growth.
Q: Can I request more cluster resources?
Answer
Possibly. Contact support to discuss custom provisioning or increased resource needs for your cluster.
Q: How many clusters can I have at once?
Answer
Each user can have one (1) free cluster, and by default each organization can have up to six (6) Shared Cloud clusters. If you need more, contact support.
Infrastructure
Q: What infrastructure does Weaviate Cloud run on?
Answer
Weaviate Cloud currently runs on Google Cloud Platform (GCP). Support for AWS and Azure is on the roadmap.
Weaviate Cloud Console
Q: Does the Weaviate Cloud Console collect data from users?
Answer
The console does not collect data from your Weaviate instance. It does collect operational metrics to help manage and maintain the infrastructure.
Q: Can the Weaviate Cloud Console connect to non-Weaviate Cloud instances?
Answer
Yes. The GraphQL query tool in the Weaviate Cloud Console can connect to external Weaviate instances as long as they are publicly accessible.
Q: What are Serverless and Enterprise clusters in Weaviate Cloud?
Answer
Weaviate updated its Cloud offering on October 27th, 2025. Before that, Shared Cloud clusters were called Serverless clusters and Dedicated Cloud clusters were called Enterprise clusters.
Support
If you use Weaviate Cloud (Database cluster(s) or Weaviate product in the cloud) or have a self-hosted support package, open a ticket in the Support Portal or email Weaviate support directly. To add a support plan, contact Weaviate sales.
Use the Support Portal for direct help from the Weaviate team: open and track tickets, and we'll respond in line with your support plan. The Community Forum is open to everyone, and a great place to ask questions, get help with your cluster, and connect with other developers. For all the ways to get help, see the Support overview.